Will I get my balance back if I self-exclude?

Yes. Any balance in your account before self-exclusion is activated can be withdrawn. No deposits or bets are possible during the self-exclusion period.

Does lowering your deposit limit take effect immediately?

Yes, lowering your deposit limit takes effect immediately. However, increasing the limit requires a 24-hour waiting period — this is intentional, to prevent impulsive decisions.

What is the difference between a cool-off period and self-exclusion?

A cool-off period is a temporary break — from 24 hours up to 30 days — after which your account reactivates automatically. Self-exclusion is longer-term — from 6 months to 5 years — and cannot be cancelled by you during that time.

Someone I know has a gambling problem — what should I do?

Talk with empathy, not judgment. Reach out to Jelievo support — we're here to help family members too. Consulting a professional mental health expert is also strongly recommended.

Will my request for help remain confidential?

Absolutely. Any use of protection tools or support services is completely confidential. Under Jelievo's privacy policy, this information is never shared with third parties.

jelievo | Responsible Gambling Guide — Bet Safely and Stay in Control

What Responsible Gambling Really Means

JelievoAt , we believe betting should be a source of fun — not stress. Responsible gambling means betting in a way where you stay in full control of your time, money, and emotions.

Online betting is growing fast in Bangladesh. Many people enjoy betting on cricket or football matches — that's completely normal. But when the fun turns into a compulsion, that's when problems begin. Jelievo It helps you draw that line.

The three core pillars of responsible gambling are — Knowledge (knowing your limits), Controls (staying within your limits) and Support (seeking help when needed). Jelievo stands by you on all three of these pillars.

Our platform offers multiple free responsible gambling tools — deposit limits, session time limits, reality checks, and self-exclusion. These help keep your betting experience enjoyable and in control.

Our Commitment

Jelievo is more than just a betting platform — we are committed to building a responsible gaming environment where every user stays safe.

Recognize the Warning Signs

We don't always notice when entertainment starts becoming a problem. Watch out for the warning signs below.

Continuously increasing bets to chase lost money

Unable to stop betting even when you want to

Betting with household money or borrowed funds

Hiding your betting from family or friends

Lying or being in denial about your betting

Neglecting work, studies, or relationships

Feeling restless or anxious when not betting

Betting doesn't feel exciting unless the stakes are high

If You Notice These Signs

If you notice two or more of the above signs in yourself, reach out to Jelievo support without delay. We will help you without judgment.

Jelievo's Protection Tools

Jelievo Several effective responsible gambling tools are available free of charge. They are easy to use and can be activated at any time.

Deposit Limit

Set a maximum deposit limit — daily, weekly, or monthly. Once the limit is reached, no further deposits can be made.

Session Time Limit

Set a maximum duration for each gaming session. Once the time is up, you'll be logged out automatically.

Reality Check

You'll receive periodic pop-up notifications reminding you how long you've been playing and how much you've spent.

Taking Breaks

If you want to take a break from betting, set a cool-off period ranging from 24 hours to 30 days.

Self-Exclusion

You can fully close your account for a period of 6 months to 5 years. Reactivation will not be possible during this time.

Transaction History

You can view your complete betting and transaction history at any time — to keep things fully transparent.

How to Use the Tools

Go to Account Settings → Responsible Gaming to activate any tool. Contact our support team if you need assistance.

Self-Assessment Questionnaire

Answer the following questions honestly. If most of your answers are "yes", consider seeking help.

Assess Yourself

Answer each question with your betting experience over the past three months in mind.

1

Have you ever placed bets beyond your set budget?

2

After a loss, have you tried to win the money back by placing more bets?

3

Have your family or friends expressed concern about your betting?

4

Have you borrowed money or dipped into your savings to bet?

5

Do you feel restless, irritable, or anxious when you're not betting?

6

Have you ever tried to stop betting but couldn't?

7

Has betting caused any problems with your work, studies, or relationships?

Results Analysis

3 or fewer "Yes" answers: Stay alert, stay in control. 4 or more "Yes" answers: Seek help immediately and use the self-exclusion tool.

7 Simple Ways to Bet Safely

Following these simple rules will ensure JelievoBetting at will always be an enjoyable experience.

1

Set Your Budget First

Decide in advance how much BDT you'll spend on betting each week or month. Once you hit that limit, stop — whether you're winning or losing.

2

Accept the Loss

Be mentally prepared to lose whatever you put in. Never chase your losses by placing more bets.

3

Set a Time Limit

Decide in advance how long you will bet in one session. Use Jelievo's session timer to set your time limit.

4

Keep Your Emotions in Check

Avoid betting when you're in a bad mood, under the influence of alcohol, or feeling overly emotional. Make decisions with a clear head.

5

Take Regular Breaks

Take at least a 15-minute break every hour. Get up, walk around, drink some water. It helps you stay connected to the real world.

6

Tell Your Family

Talk openly with those close to you about your betting. Hiding the activity is one of the first signs of addiction.

7

Use Jelievo's Tools

Deposit limits, cool-off periods, and self-exclusion — these tools are built for you. Use them without hesitation whenever you need them.

Protection for Minors

Jelievo Users under 18 are strictly prohibited from using the platform. Age verification is mandatory at registration, and any suspicious accounts are closed immediately.

Age is verified at registration using a national ID card or birth certificate.
Parents can block betting sites on their child's device.
If you suspect someone you know is betting underage, please let us know.
Parental control settings can be enabled directly within the Jelievo app.

Advice for Parents

If your child or a family member has opened a Jelievo account without permission, contact [email protected] immediately. We will take swift action.

Where to Find Help

Acknowledging a problem takes courage. You're not alone — Jelievo and various organizations are here to support you.

Jelievo Live Chat

24/7 Bangla-speaking support. Chat with us now to set account limits or self-exclude.

Always Active

Email Support

Write to [email protected] for confidential assistance. You will receive a response within 24 hours.

Confidential

Family Support

If you believe a family member is struggling with addiction, our support team can guide you on how to help them.

Expert Guide

Professional Advice

For serious issues, consulting a mental health professional is essential. Jelievo is ready to point you in the right direction.

Recommended